We’re creators just like you and we appreciate that mistakes, accidents and emergencies can happen.
The most important thing is that you let us know as soon as you have any issues, we can then work with you to find a solution.
First off, if you're invited to a brief that you can no longer complete, click Decline so that we can pass the opportunity on to another creator. You can do so on CreatorBot and the Creator Portal.
If you've already confirmed, you can "Chat with us" on CreatorBot or click on the little speech bubble (bottom right corner) to start a conversation with one of our team on the Creator Portal .