We’re creators just like you and we appreciate that mistakes, accidents and emergencies can happen. 

The most important thing is that you let us know as soon as you have any issues. That way we can then work with you to find a solution. 

If you realise you can't meet the deadline before you've confirmed your participation, click 'Decline' so that we can pass the opportunity on to another creator.

If you've already confirmed, get in touch via the chat bubble (bottom right corner) or email the Community team at community@vidsy.co to start a conversation with one of our team.

Our Community team is based in the UK. Their working hours are 9 am - 6 pm Monday to Friday. If it is over the weekend, the team will get back to you on Monday morning.