We understand it can be frustrating when you're waiting for a product to arrive before filming your content.
In some cases, shipping timelines may be delayed by the client or courier, and tracking information may take a little longer than expected to be shared.
If you have not received your product, tracking information, or any shipping updates within 1 week of the submission deadline, please email the Community team at community@vidsy.co so we can look into this for you.
When contacting us, please include:
✅ The name of the brief
✅ Whether you have received any tracking information or shipping updates
✅ Any relevant screenshots or details that may help us investigate
Our team will follow up with the client and provide an update as soon as possible.