We know this message can be super confusing, but here’s what you need to know.
The status is automated:
The status label is generated automatically by the system. In some cases, the platform may not properly reflect Dropbox uploads even when your content was successfully submitted.
✅ Good to know: We can assign the videos and upload them for you, and once that’s done it will show as complete. If you're worried your submission has been lost or you want to check it's been received, please reach out to community@vidsy.co.
Will I still be getting paid the full amount?
If your content was uploaded correctly and on time through Dropbox, you will still receive payment for eligible submissions 💰.
Will there be any flags or penalties on my account?
Seeing 'Did Not Submit' does not mean:
your account has been flagged
you violated any rules
your submission was rejected
Your creator standing has been affected
No penalties or negative marks will be placed on your account because of this automated status.
Do you need to do anything?
In most cases, no further action is needed. If you uploaded your files successfully before the deadline, your submission is still being recognised internally even if the status display is incorrect.
💡Tip: For your own records, it’s always a good idea to keep Dropbox upload confirmations or timestamps.