If your Wise payment shows as “cancelled” or “expired”, don’t worry - this usually means one of two things:
The account details you gave Wise are incorrect, or Wise needs more information from you.
The payment was returned to Vidsy after remaining unclaimed for seven days.
What happens next?
We won’t automatically add cancelled or expired payments to our next payment run. To reissue yours, we’ll need you to let us know.
As soon as you notice your payment has been cancelled or has expired, get in touch with the Community Team at community@vidsy.co or through the chat bubble on the platform. Please include a screenshot of the cancelled or expired notification from Wise so we can find the right payment quickly. We’ll then add it to the next possible run.
✅ Good to know: Payments go out every two weeks. If you get in touch before the next run, your payment will be included.
Before you get in touch
We recommend checking two things 🤔:
1. Your preferred currency
Go to your Vidsy payment settings and make sure your selected currency matches where your bank account is. For example, USD for US accounts, GBP for UK accounts and CAD for Canadian accounts. We can only pay into accounts that match their country’s currency.
2. Your Wise recipients
Log in to Wise.com and check the accounts listed in your Recipients tab. Wise will try your primary account first, so it’s best to remove any old or incorrect details. When we reissue your payment, Wise will ask you to enter your new bank details.