If your payment from Wise reads "cancelled", it usually means one of two things has happened:
The account details you provided to Wise are incorrect.
The payment was returned to Vidsy after remaining unclaimed for seven days.
What happens next?
We'll reprocess the payment for you π
Vidsy runs payments on a strict schedule every two weeks. We'll include your cancelled payment in our next payment run.
Do I need to do anything?
We recommend checking two things:
Your preferred currency.
Head to your Vidsy payment settings and check your preferred currency. We can only pay into bank accounts that match your location currency (e.g. USD into US bank accounts, GBP into UK bank accounts, CAD into Canadian bank accounts). We cannot, for example, pay USD into any bank accounts outside of the US, even if your bank account accepts that currency.
The bank account listed with Wise.com.
Head to Wise.com and review the accounts listed in your 'Recipients' tab. Wise will automatically try to pay into any account listed as your 'primary account'. We recommend removing all accounts from this section of Wise. When we reprocess your payment, Wise will ask you to specify completely new bank details.